Clear rules for cancelling orders, returning eligible products, reporting damaged or incorrect items, requesting exchanges and receiving approved refunds.
We want order issues to be handled clearly and fairly. Return and cancellation eligibility can differ between ordinary ready-made products and items that are stitched, altered, personalised or produced specifically for a customer.
Please contact us before sending any item back. We will check the order, product type and reason for the request and then provide the correct return, replacement, cancellation or refund instructions.
This policy applies to eligible products purchased through the Vaishu Costume Designer online shop. It explains when an order may be cancelled, when a return or exchange may be requested and how approved refunds are handled.
This policy is intended to operate together with our Terms & Conditions and Shipping & Delivery Policy. Nothing in this policy removes a customer right that cannot legally be excluded.
If you want to cancel a standard ready-made product order, contact us as soon as possible. We will try to stop fulfilment if the product has not already been packed, dispatched or otherwise committed for delivery.
A cancellation request is not automatically accepted merely because it was sent before delivery. We must first check the actual fulfilment status, product type and whether custom work or irreversible preparation has started.
If we approve cancellation of a paid order before dispatch, the eligible amount will be refunded through the applicable payment process.
Made-to-measure, customised, stitched, altered, embroidered, personalised or specially sourced items are prepared for a particular customer. Once cutting, stitching, embroidery, alteration, personalisation, special sourcing or other custom production has begun, cancellation, return or exchange for change of mind may not be available.
This does not remove remedies that may apply where the delivered item is defective, incorrect, materially different from the accepted specification, or where another mandatory legal right applies.
If you need to change a custom order, contact us immediately. Whether a change can be made depends on the production stage and may require additional time or charges if new work or material is required.
Once an order has been handed over for delivery, we may not be able to cancel or intercept it. If the product is otherwise eligible for return, you can request a return after delivery in accordance with the conditions below.
Refusing a parcel without contacting us does not automatically create an approved cancellation or refund. Return-to-origin charges or other reasonable delivery costs may be considered where the refusal was unrelated to a seller error or a legal return right.
For a standard, non-customised product that is eligible for return, please contact us within 7 calendar days after delivery. The item should remain unused, unworn, unwashed and unaltered, with original tags, accessories and packaging where reasonably applicable.
Do not send a product back without first contacting us and receiving return instructions. An unapproved parcel may be delayed, rejected or difficult to identify.
Eligibility is assessed against the product condition, reason for return, any product-specific notice shown at purchase, and applicable consumer rights.
Unless a defect, incorrect supply or mandatory legal right applies, change-of-mind returns are normally not available for made-to-measure, customised, stitched, altered, personalised, embroidered or specially produced items.
For hygiene and safety reasons, worn/used products, items with removed hygiene seals where applicable, opened personal-care/beauty items, and products that cannot reasonably be resold for hygiene reasons may also be non-returnable.
Products damaged after delivery through misuse, improper washing/care, unauthorised alteration, accidental damage or normal wear are not treated as seller defects.
If you receive a wrong product, a product damaged in transit, or an item with an apparent defect, contact us as soon as possible and preferably within 48 hours of delivery so that the issue can be documented quickly.
Please keep the item, outer packaging, labels and accessories. We may ask for clear photographs or a short video showing the package, product and issue. This evidence helps us verify the problem and, where relevant, raise a claim with the delivery provider.
After review, an appropriate remedy may include replacement, repair/correction where suitable, exchange, or refund, depending on the product, issue, availability and applicable law.
Minor differences in hand embroidery, artisan work, print placement, embellishment position, stitching detail, texture or colour appearance can occur because of hand craftsmanship, lighting, photography and screen settings.
A minor natural variation that does not materially change the product from its description is not automatically treated as a defect. If you believe the item is materially different from what was ordered, contact us with photographs so we can review it fairly.
Where a return is approved, the product should be packed safely and returned with the supplied components, tags and packaging where reasonably possible. Please avoid wearing, washing, altering, staining, perfuming or damaging the item while deciding whether to return it.
We may decline a change-of-mind return or reduce the available remedy where the returned product has been used, altered, damaged or made unsaleable after delivery, except to the extent a different outcome is required by law or the condition results from the defect being reported.
If we confirm that the return is required because Vaishu Costume Designer supplied the wrong item or because of a verified product defect/delivery damage, we will provide the appropriate return or collection instructions and will bear reasonable return-shipping cost where required.
For an accepted change-of-mind return of an otherwise correct standard product, the customer may be responsible for return shipping unless we expressly agree otherwise. Original delivery charges may be non-refundable where the original delivery service was properly completed.
An exchange or replacement depends on eligibility and stock availability. If the required replacement is unavailable, we may offer another appropriate resolution such as a refund for the eligible amount.
Price differences, additional shipping or other charges may apply where a customer requests a different product/variant rather than replacement of a wrong or defective item. We will communicate any such amount before proceeding.
Refunds are initiated only after the cancellation or return is approved. For returned products, we may first receive and inspect the item unless the circumstances clearly justify another process.
After approval, we generally aim to initiate the eligible refund within 5 to 7 business days. The time for the amount to appear in your account after initiation depends on the payment gateway, bank, card network or payment method and is outside our direct control.
Online-payment refunds are normally sent back through the original payment route where technically and legally possible. We will not ask for your CVV, UPI PIN, card PIN, net-banking password or OTP to process a normal refund.
An approved refund is limited to the amount eligible for the affected product/order. Delivery or return-shipping charges may be included where the return results from our verified error, defect or another applicable right.
For customer-requested change-of-mind returns, original delivery charges, return shipping, payment-independent service charges or other amounts already properly incurred may be excluded where permitted and communicated.
We will not impose arbitrary deductions. Any reduction will be connected to an applicable charge, product condition, customer-requested service or another lawful reason.
If a payment fails but your bank shows a debit, first allow the payment provider/bank reasonable reconciliation time. In many failed transactions, the financial institution automatically reverses the amount without a merchant refund.
If you believe you were charged twice or a debit has not been resolved, contact us with the order/payment reference and transaction date. Do not send card PINs, CVVs, UPI PINs, passwords or OTPs.
If a parcel is returned to us because the address was incorrect, the recipient was unavailable or unreachable, delivery was refused without an approved cancellation, or another customer-side delivery issue occurred, we will review the order before deciding whether re-dispatch or refund is appropriate.
Where a refund is approved after such a return, reasonable delivery or return-to-origin costs may be deducted where permitted. Custom or personalised items may remain non-refundable even if delivery fails for customer-side reasons.
Contact Vaishu Costume Designer through the Contact page, email, phone or other listed studio channel. Provide your order reference, customer name, registered email/phone number, affected item and a clear reason for the request.
For damage, defect or wrong-item claims, include clear photos or other reasonable evidence when available. We will review the request and provide the next step, such as cancellation confirmation, return instructions, replacement arrangements or refund status.
We may refuse a request that is fraudulent, fabricated, abusive or inconsistent with the returned product/evidence, subject always to mandatory legal rights. Examples include returning a different item, deliberately damaging an item, falsifying delivery evidence or repeatedly misusing return processes.
Where genuine account or delivery fraud is suspected, we may preserve relevant records and take reasonable security or legal steps.
If you are unsure whether an item is eligible for cancellation, return, exchange or refund, contact us before sending the product back. We will review the specific order and explain the available process.
Please keep your order confirmation and payment/order reference until the matter is fully resolved.
For privacy, account, order, delivery, cancellation, return, refund or website-policy questions, contact the studio using the details below.
