Privacy Policy

We collect information that you provide to us, information generated when you use our website, and limited information received from service providers that help us operate the website and fulfil your requests.

Please do not send passwords, full payment-card details or other unnecessary sensitive information through enquiry forms, reviews, questions or email.

We use personal information only for legitimate business and service purposes connected with Vaishu Costume Designer.

• Create and manage customer accounts, verify sign-ins and protect accounts from misuse.
• Process purchases, verify payments, prepare orders, coordinate delivery and provide order history.
• Respond to enquiries, consultation requests and customer-support messages.
• Send transactional communications such as OTPs, order confirmations, payment/order updates, review confirmations and product-question replies.
• Moderate reviews and product questions, prevent spam, fraud or abuse, and maintain website security.
• Improve website reliability, usability, product presentation and customer experience.
• Meet accounting, tax, legal, dispute-resolution or regulatory obligations where applicable.

We do not use customer contact information to send unrelated promotional messages unless we have an appropriate basis or your permission where required.

Online payments are processed through a third-party payment gateway. When you choose to pay, payment information is entered into the payment provider's secure interface and is handled according to that provider's own terms and privacy practices.

Vaishu Costume Designer may receive and store limited payment-related information required to confirm and reconcile an order, such as payment status, amount, gateway order ID, payment reference, payment method category and timestamps. We do not intentionally store your complete card number, CVV, UPI PIN, net-banking password or similar authentication credentials on our website database.

If a payment is declined or interrupted, the payment provider may retain information according to its own policies. Please contact the payment provider or your bank for issues that relate specifically to bank/card/UPI authorization.

Customer accounts may use email/password authentication together with verification codes or other security checks. Authentication data is handled using our authentication infrastructure. Passwords are not displayed to Vaishu Costume Designer administrators in readable form.

You are responsible for keeping your login credentials and verification codes confidential. If you believe your account has been accessed without permission, contact us promptly and change your password where possible.

We may restrict, suspend or secure an account where we reasonably believe it is being misused, compromised, automated, fraudulent or used in a way that threatens customers or the website.

During checkout you may provide a delivery address and, where available, choose to share a map location to help identify the delivery destination accurately. Browser/device location access is requested only when you choose to use the location feature.

If you confirm a map location, the website may store a location link or latitude/longitude values with your address or order. This information is used for fulfilment, delivery coordination, customer support and order records. Do not select a location that you are not authorised to share.

Reviews and product questions you submit may be reviewed by our administrators before publication. Approved content may appear publicly on the relevant product page together with the display name or other attribution shown by the website.

Do not include phone numbers, addresses, financial details, private conversations or another person's personal information in content intended for publication. We may hide or remove content that contains personal data, abusive content, spam, misleading information or material that violates our terms.

Images uploaded with a review may be publicly displayed if the review is approved. Only upload images you have the right to share.

We use specialist service providers to operate parts of the website. Information may be processed by these providers only to the extent needed to provide their services, maintain security, process transactions or support our operations.

We do not sell your personal information to advertisers or data brokers.

The website may use cookies, local storage, session storage and similar browser technologies that are necessary for account sessions, cart functionality, preferences, security and reliable operation.

Third-party services integrated into the website may also set or read technical identifiers according to their own policies. You can manage cookies using your browser settings, but blocking essential storage may prevent login, cart, checkout or other website features from working correctly.

We keep information only for as long as reasonably necessary for the purpose for which it was collected, to provide customer service, maintain transaction and order records, protect the website, resolve disputes and satisfy accounting, tax or legal requirements.

Different categories of information may have different retention periods. For example, an inactive customer profile may be removable earlier than records that must be retained for a completed commercial transaction.

Backups and security logs may remain for a limited period after information is removed from active systems.

Subject to applicable law and reasonable verification of your identity, you may contact us to request access to, correction of, or deletion of personal information associated with you, or to raise a concern about how it has been used.

Some information cannot be deleted immediately where we need it to complete an order, detect fraud, maintain legally required financial records, establish or defend legal claims, or comply with another legal obligation.

For a privacy request, email vaishucostumedesigner@gmail.com and describe the account or transaction concerned. We may request reasonable information to verify that the request relates to you.

We use reasonable administrative and technical safeguards designed to protect information from unauthorised access, alteration, loss or disclosure. These safeguards may include access controls, authenticated administration, encrypted network connections, service-provider security controls and restricted handling of payment credentials.

No internet service can guarantee absolute security. You should use a strong, unique password, keep verification codes private, keep your device/browser updated and contact us if you notice suspicious activity.

Our online shop and customer-account services are intended for persons who can lawfully enter into transactions or who use the website with the involvement of a parent or legal guardian where required.

We do not knowingly seek unnecessary personal information from children. A parent or guardian who believes a child has submitted personal information without appropriate permission may contact us for review.

We may update this Privacy Policy when our services, legal obligations or technology change. The current version will be posted on this page with the latest update date.

Where an update materially changes how we handle personal information, we may provide an additional notice where appropriate. Continued use of the website after an update is subject to the version then in effect, without limiting rights that cannot lawfully be waived.

Questions, concerns or requests about this Privacy Policy can be sent to Vaishu Costume Designer using the contact information shown on this page or through our Contact page.

Please include enough detail for us to understand your request, but do not email passwords, OTPs, CVVs, UPI PINs or complete payment-card credentials.