Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Vaishu Costume Designer website, online shop, customer account features, enquiries, reviews, product questions, checkout and related digital services.

By accessing the website, creating an account, submitting an enquiry or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the affected service.

Nothing in these Terms excludes or restricts a right that cannot legally be excluded under applicable consumer law.

Vaishu Costume Designer is a fashion and styling studio serving customers from Nagercoil, Tamil Nadu, India. The website may present boutique products as well as information about tailoring, bridal styling, aari/embroidery, custom design, beauty and related studio services.

Website information is intended to help you understand available products and services. A consultation, fitting, quotation, custom-work acceptance or other offline studio arrangement may involve additional specifications agreed directly with you.

You must provide accurate information and be legally capable of entering into the transaction you request. Where a minor uses the website, a parent or legal guardian should supervise and accept responsibility where required by law.

You are responsible for maintaining the confidentiality of your password, email verification code and account access. You must not share OTPs or attempt to access another customer's account.

We may require email verification, authentication checks or other reasonable security steps. We may suspend or restrict an account that appears compromised, fraudulent, abusive, automated or in violation of these Terms.

We aim to display product names, descriptions, sizes, colours, materials, images, prices and availability as accurately as reasonably possible. Screen settings, photography, lighting and manufacturing or hand-crafted variations can cause appearance to differ slightly from the physical item.

Handwork, embroidery, prints, embellishment placement and artisan-made details may have minor natural variations. Such small variations are not necessarily defects where the product otherwise matches its description and intended character.

Products may be changed, corrected, discontinued or become unavailable. Adding an item to a cart or wishlist does not reserve stock.

Prices shown on the website are displayed in the currency indicated at checkout. Applicable delivery charges, taxes or other payable amounts will be shown where required before you confirm payment.

We may change prices for future purchases without notice. A price change does not alter an order that has already been validly accepted, except where correction is required because of an obvious technical, typographical or pricing error and applicable law permits the correction.

If we discover a material pricing or product-information error before fulfilment, we may contact you to confirm the corrected terms or cancel/refund the affected order where appropriate.

Submitting checkout details and initiating payment is an offer to purchase the selected products. An order is treated as accepted when our system confirms the order after successful payment verification or when we otherwise expressly confirm acceptance.

We may refuse or cancel an order before fulfilment for legitimate reasons including unavailable stock, duplicated orders, suspected fraud, pricing/system errors, delivery limitations, legal restrictions or inability to verify the transaction. Where an already-captured payment must be cancelled by us, we will arrange the appropriate refund through the available payment process.

Please review your name, phone number, delivery address, location and order contents before payment. Contact us promptly if you notice an error after placing the order.

Online payments are processed using an external payment gateway. Available methods may include cards, UPI, net banking or other options enabled by the payment provider from time to time.

You authorise the payment provider and relevant financial institutions to process the transaction you initiate. A payment appearing as authorised on your bank side does not by itself mean an order is complete until our website receives and verifies the required successful payment confirmation.

We do not ask you to provide your CVV, UPI PIN, net-banking password or OTP to Vaishu staff. Never share those credentials with anyone claiming to process an order manually.

If money is debited but the order is not confirmed, contact us with the order/payment reference. Resolution may depend on gateway/bank reconciliation timelines.

You must provide a complete and serviceable delivery address, reachable phone number and any location information reasonably needed to identify the destination. You are responsible for confirming that the address/location supplied is correct.

Any delivery estimate shown or communicated is an estimate rather than an absolute guarantee unless we expressly agree otherwise. Delays may occur because of carrier operations, weather, public events, remote-area service, customer unavailability, incorrect address details or circumstances outside our reasonable control.

If delivery cannot be completed because the address is incorrect, access is unavailable or the recipient cannot be reached, additional delivery arrangements or charges may apply where reasonable and permitted.

More detailed fulfilment information is available in our Shipping & Delivery Policy, which forms part of these Terms for applicable online orders.

Please contact Vaishu Costume Designer as soon as possible if you need to cancel or change an order. Whether a request can be accepted depends on the product type, order status, whether work/packing/dispatch has begun, the condition of the item and applicable consumer rights.

Customised, altered, made-to-measure, personalised or specially produced items may not be eligible for cancellation, return or exchange once work has begun, except where the item is defective, incorrect, materially different from the agreed specification or another right applies by law.

For standard products, any approved return must be in the condition reasonably required by us, with original components/packaging where applicable, unless the return concerns a defect or legal right for which such a condition cannot reasonably be required.

Approved refunds are normally sent back through the original or otherwise appropriate payment route. Bank/payment-gateway processing time is outside our direct control after a refund has been initiated.

Detailed eligibility, timelines and procedures are set out in our Cancellation / Refund / Return Policy, which forms part of these Terms and applies together with mandatory consumer rights.

Custom tailoring, bridal work, embroidery, alterations and styling can depend on measurements, fabric behaviour, design references, fitting availability, event dates and customer approvals. Details for such work may be agreed separately from the online-shop checkout.

You are responsible for providing accurate measurements and disclosing requirements that affect fit, comfort or construction. Changes requested after cutting, stitching, embroidery or other work has begun may require additional time or charges.

Reference images are used to understand your preferred direction and do not automatically guarantee an identical reproduction, particularly where materials, artisan techniques, body proportions, intellectual-property restrictions or practical construction differ.

Customers may be able to submit product reviews, ratings, images and questions. Reviews may be limited to eligible/past purchasers and may be moderated before publication.

Content must be based on genuine experience or a genuine product enquiry. You must not submit unlawful, abusive, obscene, defamatory, threatening, discriminatory, fraudulent, misleading, spam, promotional or privacy-invasive content.

By submitting content for publication, you confirm that you have the right to provide it and grant us a non-exclusive permission to host, reproduce, resize, display and use it as reasonably necessary to operate the review/question feature and present the relevant product page.

We may approve, hide, reject or remove content to enforce these Terms, protect users or maintain relevance. Moderation does not mean we endorse every statement made by a customer.

You must not interfere with the website, bypass access controls, probe for vulnerabilities, misuse customer/admin accounts, scrape the service in a harmful manner, submit malicious code, impersonate another person, conduct fraudulent transactions or use the site to violate law or third-party rights.

Reasonable personal browsing, sharing public product links and using ordinary customer features are permitted. Automated or high-volume access that disrupts the service or extracts protected data may be blocked.

The Vaishu Costume Designer name, website design, original text, graphics, photographs, product presentation, logos and other materials are owned by us or used with permission unless indicated otherwise. They are protected by applicable intellectual-property laws.

You may view the website and make ordinary personal use of it. You may not reproduce, republish, sell, systematically copy or commercially exploit protected website materials without permission, except where law expressly allows it.

Third-party trademarks, payment-provider marks and other third-party materials remain the property of their respective owners.

The website may rely on or link to third-party services such as payment gateways, maps, authentication/hosting infrastructure and communication services. Their systems and policies are not controlled entirely by Vaishu Costume Designer.

When you leave our website or interact directly with a third-party interface, the third party's terms and privacy practices may apply. We are not responsible for an unrelated third-party website merely because a link appears on our site.

We aim to keep the website available and accurate, but we do not guarantee uninterrupted or error-free operation. Maintenance, upgrades, hosting issues, internet failures, third-party outages or security events can temporarily affect access.

We may update, improve, suspend or discontinue website features, products or services. We will not intentionally use such changes to avoid obligations already owed for an accepted order.

We are responsible for our obligations to the extent required by applicable law. However, to the maximum extent legally permitted, we are not liable for indirect or consequential losses arising solely from events outside our reasonable control, customer-supplied incorrect information, misuse of the website, unauthorised sharing of credentials, or failures of independent third-party systems that we could not reasonably prevent.

Nothing in these Terms limits liability where limitation is prohibited by law, including liability arising from fraud, wilful misconduct or mandatory consumer protections.

Our collection and handling of personal information is described in our Privacy Policy. Please read it together with these Terms.

Do not submit payment passwords, CVVs, UPI PINs, OTPs or unnecessary sensitive information through reviews, product questions, contact forms or ordinary email.

We may revise these Terms to reflect changes in our website, products, operational practices or applicable requirements. The updated version will be posted on this page with its latest update date.

Changes generally apply from the stated effective/update date and do not retroactively remove rights that arose under an already accepted order where such removal would be unlawful or unfair.

These Terms are governed by the laws applicable in India, subject to any mandatory consumer or jurisdictional rights that apply to you.

If a concern arises, please contact us first so we can try to resolve it directly. Where a dispute cannot be resolved informally, it may be addressed through the courts or other lawful dispute-resolution forum having jurisdiction, subject to applicable law.

For questions about an order, account, website use, payment status or these Terms, contact Vaishu Costume Designer through the Contact page or the studio details displayed below.

When contacting us about an order, include the order reference and the email/phone number used for the purchase where appropriate. Never send your password, UPI PIN, CVV, card PIN or banking password.