Shipping & Delivery Policy

This Shipping & Delivery Policy explains how Vaishu Costume Designer processes and delivers eligible online-shop orders placed through our website. It should be read together with our Terms & Conditions and Cancellation / Refund / Return Policy.

Some tailoring, bridal, made-to-measure, altered, personalised or studio-service orders follow a separately agreed production or collection schedule. Where we expressly agree a different schedule for such work, that agreed schedule will apply to that order.

Delivery is available only to locations that can be serviced by Vaishu Costume Designer or the delivery/courier partner used for the order. Availability can vary by PIN code, product type, parcel size, carrier coverage and other operational limitations.

If an address is outside the available delivery area, we may contact you to discuss an alternative address, studio collection or cancellation/refund where appropriate.

Processing begins after the order and payment have been successfully confirmed. Before dispatch, we may perform stock verification, quality checks, packing, address review or other reasonable fulfilment steps.

Orders placed on weekends, public holidays or outside normal working hours may begin processing on the next practical business day. A payment confirmation does not necessarily mean that the parcel has already been dispatched.

Ready-to-ship products can normally move to packing and dispatch once stock and payment are confirmed. Made-to-order, customised, stitched, altered, embroidered or personalised items require preparation before dispatch and therefore may take longer.

For custom or studio work, production time can depend on measurements, design approval, fabric/material availability, handwork, fittings and requested changes. Any specific completion or delivery estimate communicated for that order takes priority over a general website estimate.

Any dispatch or delivery date shown on a product page, checkout, order confirmation, email, message or other communication is an estimated timeframe unless we expressly confirm that a particular date is guaranteed.

Estimated delivery time is generally counted after the order is ready for dispatch, not from the date on which custom production first begins. Carrier transit time is separate from preparation time for made-to-order or customised products.

If timing is critical for an event or occasion, please contact us before ordering so that feasibility can be checked. Placing an order alone does not create a guaranteed event-date delivery commitment unless we expressly accept that date.

Applicable shipping or delivery charges, where any, will be shown or communicated before the order is finally confirmed where the website supports that calculation. Charges may depend on destination, parcel size, product type, delivery method or serviceability.

Additional charges may apply only where a new delivery arrangement is reasonably required, for example after an incorrect address, failed delivery caused by customer unavailability, or a customer-requested redirection. We will communicate such charges where applicable.

Please provide a complete and accurate recipient name, mobile number, PIN code, house/building details, city, address and map location where requested. These details are used to identify and complete delivery.

You are responsible for checking the delivery details before payment. If you notice an error after ordering, contact us immediately. We will try to update the address before dispatch where operationally possible, but an address change cannot be guaranteed after packing, handover or carrier processing has begun.

When tracking information is available, it may be shared through the website, order details, email, message or another available channel. Tracking scans are generated by the delivery provider and may not update instantly after handover.

If tracking is not available for a particular local delivery or delivery method, we may instead communicate the relevant delivery status directly.

A delivery attempt can fail because the recipient is unavailable, the address is incomplete or incorrect, the phone cannot be reached, access is restricted, payment/identity requirements of the carrier are not met, or the location cannot be serviced.

If a parcel is returned to us after failed delivery, we will review the reason and contact you where practical. Re-dispatch may require confirmation of the address and payment of reasonable additional delivery charges where the failed delivery was not caused by us.

Delivery can be affected by courier disruptions, weather, traffic, public holidays, strikes, local restrictions, natural events, remote-area operations, high seasonal volume, incorrect customer information, or other circumstances outside our reasonable control.

If we become aware of a material delay, we will make reasonable efforts to provide an update. A delay does not automatically mean an order is lost or cancelled. Where a delay becomes excessive or fulfilment is no longer reasonably possible, we will work with you on the appropriate next step in accordance with applicable law and our cancellation/refund policy.

Please inspect the outer package when it is handed over where practical. If the parcel appears seriously damaged, opened or tampered with, photograph the condition before opening and contact us promptly.

If the product itself is damaged, defective or incorrect, keep the item, labels, packaging and available evidence and follow the process in our Cancellation / Refund / Return Policy.

If tracking shows "delivered" but you have not received the parcel, first check with household members, reception/security staff, neighbours or any person authorised to receive deliveries at the address.

If the parcel still cannot be found, contact us promptly with the order reference. We may need to raise a delivery investigation with the carrier. Investigation and resolution time can depend on the delivery provider and available proof of delivery.

Where an order contains products with different availability or preparation requirements, the order may be delivered together or in more than one shipment where operationally appropriate.

If an order is split, separate dispatch or tracking information may be provided. A partial delivery does not mean the remaining confirmed items have been cancelled unless we notify you otherwise.

For delivery assistance, contact Vaishu Costume Designer with your order reference, customer name and the phone/email used for the order. This helps us locate the order and respond accurately.

Do not share card PINs, CVVs, UPI PINs, banking passwords or OTPs when asking for delivery support. Vaishu Costume Designer does not need those credentials to check an order.